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Return Policy Guidelines
Please follow our guidelines to
ensure quick resolution.
- It is important that you inspect the
package or packages at the time of delivery, if any package is damaged in
shipping, we request that you note “damage product” on the delivery receipt. If
necessary, replacement parts will be sent to you. If you decide you do not want
parts or a replacement, the item can be returned under our standard return
policy.
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It is important that all packages
are accounted for at the time of delivery before you sign the delivery receipt.
The delivery receipt should indicate the number of pieces shipped to you.
- It is your responsibility to check
all your items prior to signing the delivery receipt.
Return Policy
- Once an order has been shipped, the
order can no longer be canceled, it will be treated under standard return
policy.
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If an order is shipped in error, it
is our responsibility to retrieve the product and replace with the correct
product.
Standard Return Policy
-
If you receive your order and you
find out that the item is too big to fit in your room or you just don’t like. No problem, you can return it, please follow
the following simple steps.
A) Call us
and request RMA. We will give you an RMA number
and a return address.
B)
Wrap the packages carefully. All
returned products must be in original condition and packaging including all packaging
materials, otherwise, additional charges may be applied.
Our
products are offered with free shipping, so please be aware that if you return
one of these products our actual outbound shipping costs will still be deducted
from your return refund.
All products properly returned under
this policy are eligible for a refund, which may include an in-store credit or
credit to the original payment method. We will credit you for the total
purchase price, upon receipt of the product, less any applicable restocking
fees.
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